Last updated: January 15, 2026
At Sparkling Clean Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy Policy explains how we collect, use, store, and protect your data when you use our cleaning services or visit our website. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
We collect various types of information to provide and improve our cleaning services:
When you request our services or contact us, we may collect your name, address, phone number, and other contact details. This information is necessary to schedule appointments, provide services at your location, and communicate with you about your cleaning needs.
We collect details about the cleaning services you request, including property type, size, specific cleaning requirements, preferred schedule, and any special instructions. This helps us tailor our services to your needs and ensure we bring the appropriate equipment and supplies.
When you make payments for our services, we collect billing information including payment method details. However, we do not store complete credit card numbers on our servers. Payment processing is handled by secure third-party payment processors who comply with PCI DSS standards.
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. This data helps us understand how visitors use our site and improve user experience.
We keep records of communications between you and our company, including phone calls, messages, and correspondence. This helps us provide better customer service and resolve any issues that may arise.
We use the collected information for the following purposes:
Your personal information is primarily used to provide the cleaning services you request. This includes scheduling appointments, dispatching cleaning teams to your location, customizing services to your preferences, and ensuring quality service delivery.
We use your contact information to communicate with you about appointments, service updates, schedule changes, and to respond to your inquiries. We may also send you service reminders and confirmations.
Your billing information is used to process payments for services rendered, issue invoices, and maintain financial records as required by law.
We analyze service data and customer feedback to improve our cleaning methods, train our staff, develop new services, and enhance overall customer satisfaction.
We may use your information to comply with legal obligations, respond to legal requests, protect our rights and property, and ensure the safety of our staff and customers.
With your consent, we may send you promotional materials about our services, special offers, and cleaning tips. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our messages.
We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and communication platforms. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
We may disclose your information if required by law, court order, or government regulation. We may also share information to protect our legal rights, prevent fraud, or ensure the safety of our staff and customers.
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, who will be required to honor this privacy policy.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption of sensitive data during transmission using SSL/TLS technology. Secure storage systems with access controls and authentication requirements. Regular security audits and updates to our systems. Staff training on data protection and confidentiality. Physical security measures at our offices to prevent unauthorized access to records.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Specifically:
Active customer data is retained while you use our services and for a reasonable period afterward to facilitate future bookings. Financial records are kept for the period required by tax and accounting regulations, typically seven years. Communication records are retained for customer service purposes and dispute resolution.
When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
Under data protection laws, you have several rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you. Right to Rectification: You can ask us to correct inaccurate or incomplete information. Right to Erasure: You can request deletion of your personal data in certain circumstances. Right to Restrict Processing: You can ask us to limit how we use your information. Right to Data Portability: You can request your data in a structured, commonly used format. Right to Object: You can object to certain types of processing, including marketing communications. Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month.
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.
We may update this Data Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
If you have questions about this Data Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Sparkling Clean Solutions
Studio 7, Jayne Mountains, North Mary, NR47 4AN, United Kingdom
Phone: +447514134136
We are committed to addressing your concerns and resolving any privacy issues promptly and fairly.